Refund & Returns Policy
Introduction At Day 2 Day Home Center, customer satisfaction is our priority. Due to the hygiene and personal safety standards required for personal care, body care, and cosmetic products, we enforce specific guidelines regarding returns and refunds.
1. Standard Return Eligibility
Unopened Products: Products may be eligible for a return within 7 to 14 days of delivery, provided they are completely unopened, unused, sealed in their original packaging, and in resalable condition.
Hygiene Exclusion: For safety reasons, any product that has been opened, unsealed, sampled, or used (including body lotions, body creams, sprays, body washes, and colognes) is strictly non-returnable and non-refundable.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged during transit, defective, or incorrect relative to your order, you must notify us within 48 hours of receiving the package.
Clear photos or video evidence of the damaged or incorrect item and its original packaging may be required to process your request.
Upon verification, we will provide a free replacement or issue a full refund for the affected item.
3. Non-Returnable Items
Clearances or promotional sale items.
Products with broken safety seals or missing original packaging.
Items reported after the designated notification window.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the original method of payment within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or wrong item sent).
5. Return Shipping Fees
Customers are responsible for paying their own shipping costs for returning non-damaged items.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.